Apple Franklin Park Mall in Toledo, OH Closed now

Reviews about Apple Franklin Park Mall

• ★ ☆ ☆ ☆ ☆

  December 29, 2019, by Annette Shine
  Customer service is TERRIBLE! To get a battery replacement ( due to Apple's deliberate slowdown), they asked me to visit the store 3 times. I could either wait in person for several hours each time, or else schedule an appointment for a week hence (and then repeat 2 more times). Reps are ARROGANT -- not answering direct questions, and instead spewing long harangues about store hours. Finally I ordered a battery from corporate; it was to be shipped directly to the store, and the store was to notify me by email of its arrival. They never did. I called back after 5 weeks, and they said, yes, they had it, but wouldn't tell me for how LONG they had it. Instead, they told me they would ship it back to corporate 7 days after they notified me (which they neglected to do). And the earliest appointment they could give me was 6 days hence. After more than 20 years as a consumer of their overpriced merchandise, I have purchased my last Apple product (except for the $29 battery, which I need to keep my iPhone running for the next 10 months, until it is paid off).
• ★ ★ ☆ ☆ ☆

  September 20, 2019, by TIMOTHY E
  You have people working there standing around while I'm told to stand around and wait for someone to help me. How about that person. Nope he can't help you. How about her. Nope she cant help you. How the hell does this place get returning customers? According to their reviews I guess they don't. People standing around looking at each other. Do you want my business? Apparently not.