Dillard's in Toledo, OH Closed now

Reviews about Dillard's

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  December 19, 2019, by Kim J
  I am only giving one star because Rodney in the mens department was so helpful. Otherwise, no stars. We visited this location to purchase a hat for my husband for a holiday party. He found one he liked, but the stitching in the back of the hat was sticking out and broken. Rodney was very helpful in looking to see if they had one that wasn't damaged in the shipment, the back of the store, other areas of the store. And to our disappointment, none. OK, so he said let me talk to my manager Sue and see if we can discount it. We agreed since he did need it for an upcoming holiday party and did like it. We assumed the cost to fix stitching would be off-set by the discount and work out in the end. BUT NO.. SUE the manager wouldn't anything off!! Not even 10% which would've been 5.00. SO Dillards you have just lost a customer over the principle of the fact, but basically for 5.00!!!!! We would've been satisfied to know they cared and were willing to work with us. I would highly recommend getting Sue some customer service training and good business practices. We have made MANY purchases there in the past and wont be making anymore!